Thank you and welcome to my heavenly atelier 🙂

The main philosophy that I practice here is to bring hand crafted simplicity to the simple lovers. I love you to love what you received and enjoy it to your heart’s contentment, that is very important to me and it brings great meaning to me.

You’ll find all that you need to know about here before making a purchase. (Payments, shipping and packaging, refund and exchange, checking period and making proccess)

payment

Payment is accepted via Paypal. Credit & debit card payment is accepted through PayPal even if you do not have a PayPal account.

When using credit card: choose Paypal option and find pay with credit or debit cards button within Paypal payment window.

If you are still having difficulty, contact me here.

 
SHIPPING

I really look forward for you to receive your item in great condition. Your happiness & satisfaction meant a lot!

▼All items are shipped via DHL EXPRESS, you should be receiving your item(s) within 3 working days once it is shipped. 

▼An notification will be sent to you once your items have been shipped. 

â–¼You will also receive on time tracking notifications via email.

â–¼Ready Item(s) will be shipped in 3-5 working days once an order is placed.

â–¼Please allow up to 7-10 working days for back order items to be ready to ship as they are all handmade and I need some time to make them.

▼Days of delivery may alter due to natural causes (Typhoon, floods, heavy snow and etc.) which is beyond human control. And, please allow some hiccups during festive seasons too. 

PACKAGING

â–¼All Items comes with a simple yet lux gift box and are packed into clear sealed bags which allows for checking.

â–¼The Items will then be packed into corrugated box to be ready to ship.

â–¼Kindly leave a note to me during check out if you like me to include a personal message to your loved ones.

MAKING PROCESS

▼When an option is available, I always use natural processes as much as possible.

â–¼All creations are mainly handmade and hand-finished with the help of some tools and machines.

â–¼The duration of creating each individul piece could vary from hours, days to weeks depending on the scale of making them.

Other info

I always love to have happy customers, kindly take note of these before making a purchase :

â–¼All items are purely handled and finished by hand therefore there are some irregularities as these are all unique human touches, I appreciated that and leave it as it is.

â–¼Please kindly check if there are taxes incurred from the purchase from customs of your own country. (as taxes are meant to be paid by recipient)

â–¼Feel free to contact me first to find out more on an item if you are not sure.

refund, return and exchange

I’ll put in all efforts to keep clients satisfied and happy, If by any means you are not satisfied with your purchase, please kindly contact me. I am happy enough to assist you.

â–¼Refund, return or exchange would be granted if any of the item reached you broken or is an wrong item.

â–¼Kindly take note that shipping fees are non-refundable and return shipping fees are to be beared by customers.

â–¼Check your item first without removing it from original clear sealed film.

â–¼Kindly send me an email for processing refund and returning procedures.

â–¼You’ll received your full refund once items have  reached me and in it’s original condition.

▼Exchange for same item is possible subject to availability of stock. If you would like to choose another items, you may need to top up the balance if the item exceeds the amount of originally purchased item.

â–¼Alternatively, items could be exchanged to gift card of same value or less.

â–¼14 days of checking period are granted upon receiving of your item(s). None of the procedures above would be processed once checking period exceeded .

Please check out my FAQ section if you still have other questions or just contact me here.