FAQ

Who is making my jewelry?

Rest assured that I will be taking care of every steps not just in making, but also in packaging and shipping your jewelries to you.

How could I be sure of my orders are reaching me safely?

Firstly, all items will be packed with cares. Then, they will be reaching you with clear detailed tracking records, you will also be notified once your items are shipped. See shipping details.

Do you accept custom order?

Yes, I do. A small amount of fees may be charged for customized items, depending on the scale of the project.

Do you accept bulk orders or wholesale orders?

I love that too, always believe that there is something for everyone. I will love to customize your bridesmaid’s jewelry, or anything for special occasions in a bulk quantity. Please let me know about your project in advanced, as I am the only person making them and I like to make sure that the project would be completed in time.

See my stockist.

How long does it take for you to make my order and ship it?

For ready pieces, they will be shipped in 1-3 working days. For back order or custom order, I would need approx 7-10 days to make them.

How do I become a member of your site?

Just submit your emails at the bottom of the website.

What member privileges will I receive?

You’ll get latest deals, previews of new collection and coupon code every quarterly for the whole year through.

How often do you send emails to me?

I only send emails occasionally and only during some on-going events. Otherwise, you will be rarely hearing from me. (Giggle) No time for spamming.

Where else can I find you?

You could find out more about me and what I am up to mainly on Instagram, Pinterest and also Facebook. Just click on links button below.

I can be contacted at myheavenlyatelier@gmail.com. You could also fill in the contact form on the contact page for me to get in touch with you.

Do you welcome collaborations?

Yes, if you think we share the same visions and missions.  you could send me an email.

If you have any other question,  just email me here.

Be sure to check out my shop policies too. 🙂